Magdi Younan
My subscription just got renewed, and I lost my access to any of the shows. When I looked in Google Play transaction history, I saw that Shahid increased the price, but Google Play deducted the old subscription amount. Since then, I have been trying to reach out for Shahid support, and no one is even interested in understanding the issue. They just send generic messages to troubleshoot the app. I think of canceling my subscription all together if it didn't get resolved in the next few days.
136 people found this review helpful
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem.
Please reach us anytime at care@shahid.net
We would like to hear from you again after solving your issue.
Le Revenant
You can subscribe easily, but you have to dig deep into the options to find out how you can end your subscription. It plays a 3 minute ad before you start watching something, and we're talking about a 3 minute ad to a supposedly "premium" service. I mean people don't get excited to watch more of your stupid stuff when you forcibly add an ad to the beginning of videos, they get annoyed. TV shows and movies are heavily censored! You should stay away unless you're interested in their exclusives.
256 people found this review helpful
MBC Group
November 19, 2021
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem.
Please reach us anytime at Care@shahid.net .
We would like to hear from you again after solving your issue.
Amr Baih
I was prompted for a '3 months for 1 month' offer, went through the flow and subscribed. On my second month, I found it charging me normally as if the promotion was not applied. I contacted customer service and they told me they can't help, and that I somehow made a mistake and subscribed to the regular monthly plan instead of offer!! I subscribed through the offer page!! Lesson learned, the customer service is a waste of time, and will never trust this service again.
115 people found this review helpful
MBC Group
November 1, 2022
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem.
Please reach us anytime at Care@shahid.net to assist you better.
We would like to hear from you again after solving your issue.